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Booking Policy

Simple and transparent booking policies to ensure a smooth rental experience

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Our booking policy outlines the reservation process, payment terms, modification rules, and other important details to provide clarity and convenience for our customers. Please review the policy before making a reservation.

Article 1: Reservation Process

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  1. Online Booking: Customers can reserve vehicles through our official website by selecting the vehicle type, rental dates, and payment method.

  2. Contact Booking: Alternatively, reservations can be made via phone, email, or messaging platforms like LINE and WeChat.

  3. Confirmation: A booking is considered confirmed only after receiving a confirmation email or message from our team.

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Article 2: Payment Terms

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  1. Payment Timing: Customers can choose to pay at the time of booking online or in person at the pick-up location.

  2. Payment Methods: Accepted methods include cash, credit card, and bank transfer.

  3. Additional Fees: Charges for add-ons like child seats or changes in rental duration will be included in the final invoice.

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Article 3: Modification and Cancellation

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  1. Modifications:

    • Changes (e.g., vehicle type or rental duration) must be requested at least 24 hours in advance.

    • Modifications are subject to availability.

  2. Cancellations:

    • Free cancellations are allowed up to 48 hours before the pick-up time.

    • Cancellations within 48 hours may incur a fee, calculated as a percentage of the total rental amount.

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Article 4: Pick-Up and Return Policy

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  1. Pick-Up Requirements:

    • Customers must present a valid driver’s license and passport (if applicable).

    • Ensure the license meets the legal driving requirements in Japan.

  2. Return Policy:

    • Vehicles must be returned on time and at the agreed location.

    • Late returns will result in additional charges.

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Article 5: No-Show Policy

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If a customer fails to pick up the vehicle within 2 hours of the scheduled pick-up time without prior notice, the reservation will be considered a no-show, and the booking will be canceled without a refund.

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Article 6: Insurance and Coverage

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  1. Basic Insurance: All rental cars come with standard insurance coverage.

  2. Additional Coverage: Customers can opt for extra insurance at the time of booking or pick-up to reduce liability in case of accidents.

  3. Customer Responsibility: Any damages outside the insurance coverage must be paid by the customer.

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Article 7: Other Important Terms

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  1. Prohibited Usage: The rental car must not be used for racing, off-road activities, or illegal purposes.

  2. Fuel Policy: Vehicles should be returned with the same fuel level as provided. Refueling charges will apply otherwise.

  3. Vehicle Condition: Customers are advised to inspect the car at pick-up and report any issues immediately.

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