How are rental fees calculated?

Rental fees are calculated based on the vehicle category and the rental duration.

Can I get a refund if I return the car early?

Unfortunately, refunds are not available for early returns.

Is there a minimum rental period?

Yes, the minimum rental period is one day (24 hours), and rentals of less than one day are charged as a full day.

How far in advance can I reserve a car?

We recommend booking at least one week in advance. However, same-day bookings are possible depending on vehicle availability.

Can I modify or cancel my reservation?

Yes, please refer to the cancellation policy and terms for details.

What is your cancellation policy?

If cancellation is due to non-force majeure reasons, the following fees apply: 7+ days before pick-up: Free. 6–3 days before pick-up: 20%. 2 days–1 day before pick-up: 30%. Same day: 50%. If the rental car is not picked up within 1 hour of the reservation time and no prior contact is made, it will be treated as a cancellation.

What payment methods are accepted?

We accept cash, online payments, bank transfers, and other common payment methods.

I have many detailed questions. How can I contact you?

You can reach us through the following methods: Visit the Contact page on our website and submit your detailed inquiry. Send an email to the address provided on our website. Contact us via LINE or WeChat: LINE: edencar2026 WeChat: Edencar2026

FAQ

Find answers to all your questions about renting a car with EDEN Rental Car

Our FAQ section covers everything you need to know about our rental services, from booking and payment methods to insurance and return policies. Whether you're new to car rentals or a seasoned traveler, our detailed answers will guide you through the process with ease. Start your journey stress-free by exploring our FAQ today!

General Questions

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Before Renting a Car

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Car Equipment Questions

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After Picking Up the Car

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FAQ

Find answers to all your questions about renting a car with EDEN Rental Car

General Questions

How are rental fees calculated?

Can I get a refund if I return the car early?

Is there a minimum rental period?

How far in advance can I reserve a car?

Can I modify or cancel my reservation?

What is your cancellation policy?

What payment methods are accepted?

I have many detailed questions. How can I contact you?

Before Renting a Car

Do I need an international driving permit to rent a car in Japan?

Can beginners (license issued less than a year ago) rent a car?

Can I rent a car with a temporary license?

What if I forget to bring my driver’s license on the rental day?

What information do I need to provide when making a reservation?

How can I modify or cancel my reservation?

Can someone other than the driver make the reservation?

Can I specify the type of car when making a reservation?

What documents do I need to rent a car?

How can I pay the rental fees?

What payment methods are accepted?

Car Equipment Questions

What should I do if the fuel tank is not full when returning the car?

Can I rent outside of business hours?

Are child seats available?

Can I choose the car model or color when booking?

Is a navigation system included in the car?

After Picking Up the Car

What happens if I cannot return the car on time?

What should I do in case of an accident?

What should I do if I receive a parking violation ticket?

What should I do if the car breaks down or I have an accident?

Will I be charged for returning the car late?

Start your journey with EDEN Rental Car today !

Explore Hokkaido your way with our reliable cars and flexible plans.

Book now and make unforgettable memories!

LINE Reservation

edencar2026

FAQ

Find answers to all your questions about renting a car with EDEN Rental Car​

General Questions

How are rental fees calculated?

Can I get a refund if I return the car early?

Is there a minimum rental period?

How far in advance can I reserve a car?

Can I modify or cancel my reservation?

What is your cancellation policy?

What payment methods are accepted?

I have many detailed questions. How can I contact you?

Before Renting a Car

Do I need an international driving permit to rent a car in Japan?

Can beginners (license issued less than a year ago) rent a car?

Can I rent a car with a temporary license?

What if I forget to bring my driver’s license on the rental day?

What information do I need to provide when making a reservation?

How can I modify or cancel my reservation?

Can someone other than the driver make the reservation?

Can I specify the type of car when making a reservation?

What documents do I need to rent a car?

How can I pay the rental fees?

What payment methods are accepted?

Car Equipment Questions

What should I do if the fuel tank is not full when returning the car?

Can I rent outside of business hours?

Are child seats available?

Can I choose the car model or color when booking?

Is a navigation system included in the car?

After Picking Up the Car

What happens if I cannot return the car on time?

What should I do in case of an accident?

What should I do if I receive a parking violation ticket?

What should I do if the car breaks down or I have an accident?

Will I be charged for returning the car late?

Start your journey with EDEN Rental Car today !

Explore Hokkaido your way with our reliable cars and flexible plans. Book now and make unforgettable memories!

LINE Reservation

edencar2026

Find answers to all your questions about renting a car with EDEN Rental Car

Explore Hokkaido your way with our reliable cars and flexible plans.

Book now and make unforgettable memories!