Question 1

Do I need an international driving permit to rent a car in Japan?

Accepted Answer

Please refer to the 【Driver’s Licenses】 page for detailed information on requirements for international driving permits.

Question 2

Can beginners (license issued less than a year ago) rent a car?

Accepted Answer

Of course. 
We recommend bringing a beginner driver’s magnet (available at 100-yen shops).

Question 3

Can I rent a car with a temporary license?

Accepted Answer

Temporary licenses are not eligible for rentals. Additionally, vehicles cannot be rented under another person’s name if you hold only a temporary license.

Question 4

What if I forget to bring my driver’s license on the rental day?

Accepted Answer

We are unable to provide a rental car without a valid international driving permit. 
Please refer to the cancellation policy for related fees.

Question 5

What information do I need to provide when making a reservation?

Accepted Answer

Please provide your flight details, pick-up and return dates, preferred car model, contact information, and any additional notes.

Question 6

How can I modify or cancel my reservation?

Accepted Answer

Contact us via email or messaging apps such as LINE. 
Changes to dates can also be arranged through these platforms.

Question 7

Can someone other than the driver make the reservation?

Accepted Answer

Yes, someone else can make the reservation. However, the driver must present valid driving documents on the rental day.

Question 8

Can I specify the type of car when making a reservation?

Accepted Answer

We will do our best to accommodate your request. If your preferred car is unavailable, we will provide a car of the same grade.

Question 9

What documents do I need to rent a car?

Accepted Answer

You need to provide:
A valid driver’s license.
An International Driving Permit (IDP).
Your passport or other identification documents.

Note: If you use an automated immigration system, please request an immigration stamp. Without it, we cannot verify your travel details or issue the rental car.

Question 10

How can I pay the rental fees?

Accepted Answer

You can pay the rental fees online during booking or on the pick-up day at the rental location.

Question 11

What payment methods are accepted?

Accepted Answer

We accept cash, credit cards, and other standard payment methods.

FAQ

Find answers to all your questions about renting a car with EDEN Rental Car

General Questions

How are rental fees calculated?

Can I get a refund if I return the car early?

Is there a minimum rental period?

How far in advance can I reserve a car?

Can I modify or cancel my reservation?

What is your cancellation policy?

What payment methods are accepted?

I have many detailed questions. How can I contact you?

Before Renting a Car

Do I need an international driving permit to rent a car in Japan?

Can beginners (license issued less than a year ago) rent a car?

Can I rent a car with a temporary license?

What if I forget to bring my driver’s license on the rental day?

What information do I need to provide when making a reservation?

How can I modify or cancel my reservation?

Can someone other than the driver make the reservation?

Can I specify the type of car when making a reservation?

What documents do I need to rent a car?

How can I pay the rental fees?

What payment methods are accepted?

Car Equipment Questions

What should I do if the fuel tank is not full when returning the car?

Can I rent outside of business hours?

Are child seats available?

Can I choose the car model or color when booking?

Is a navigation system included in the car?

After Picking Up the Car

What happens if I cannot return the car on time?

What should I do in case of an accident?

What should I do if I receive a parking violation ticket?

What should I do if the car breaks down or I have an accident?

Will I be charged for returning the car late?

Start your journey with EDEN Rental Car today !

Explore Hokkaido your way with our reliable cars and flexible plans.

Book now and make unforgettable memories!

LINE Reservation

edencar2026

FAQ

Find answers to all your questions about renting a car with EDEN Rental Car​

General Questions

How are rental fees calculated?

Can I get a refund if I return the car early?

Is there a minimum rental period?

How far in advance can I reserve a car?

Can I modify or cancel my reservation?

What is your cancellation policy?

What payment methods are accepted?

I have many detailed questions. How can I contact you?

Before Renting a Car

Do I need an international driving permit to rent a car in Japan?

Can beginners (license issued less than a year ago) rent a car?

Can I rent a car with a temporary license?

What if I forget to bring my driver’s license on the rental day?

What information do I need to provide when making a reservation?

How can I modify or cancel my reservation?

Can someone other than the driver make the reservation?

Can I specify the type of car when making a reservation?

What documents do I need to rent a car?

How can I pay the rental fees?

What payment methods are accepted?

Car Equipment Questions

What should I do if the fuel tank is not full when returning the car?

Can I rent outside of business hours?

Are child seats available?

Can I choose the car model or color when booking?

Is a navigation system included in the car?

After Picking Up the Car

What happens if I cannot return the car on time?

What should I do in case of an accident?

What should I do if I receive a parking violation ticket?

What should I do if the car breaks down or I have an accident?

Will I be charged for returning the car late?

Start your journey with EDEN Rental Car today !

Explore Hokkaido your way with our reliable cars and flexible plans. Book now and make unforgettable memories!

LINE Reservation

edencar2026

Find answers to all your questions about renting a car with EDEN Rental Car

Explore Hokkaido your way with our reliable cars and flexible plans.

Book now and make unforgettable memories!